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U slučaju povrata robe kupac je dužan uputiti opravdanu reklamaciju Domu konoplje e-mailom, telefonski ili pismeno.
Kupac ima pravo na povrat robe u sljedećim slučajevima:
· isporuka robe koja nije naručena
· isporuka robe kojoj je istekao rok trajanja
· isporuka robe koja ima grešku ili oštećenja koja nisu nastala u transportu
Pri primitku robe provjera ispravnosti narudžbe ovisi o kupcu. Molimo Vas da usporedite primljene artikle s računom, ukoliko nešto nedostaje odmah to napomenite Vašem dostavljaču jer naknadne reklamacije ne uvažavamo. U slučaju povrata ili reklamacije proizvoda dostavljač će sastaviti zapisnik s popisom promjena u narudžbi radi pismene evidencije koja također uključuje potpis kupca.
U slučaju nemogućnosti isporuke druge robe, Dom konoplje nadoknaditi će kupcu njegove troškove povrata robe i vrijednost robe koju više nije u mogućnosti isporučiti.
| Kolačić | Trajanje | Opis |
|---|---|---|
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